General Invoice Terms & Conditions

1. Payment terms

Invoices are payable within 14 days of issue unless otherwise stated. All amounts are in AUD and exclude GST unless stated. GST is added at the prevailing rate (currently 10%) for Australian customers.

2. Late payment

Invoices unpaid 14 days after the due date may incur interest at 1.5% per month (compounded). We may suspend services for accounts more than 30 days overdue.

3. Project-based work

For fixed-price project work, we typically invoice 50% on signing and 50% on delivery, unless otherwise agreed. Milestone-based invoicing is available for projects over AUD $25,000.

4. Subscriptions (VisualCMS, AI services, managed hosting)

Subscriptions are billed monthly or annually in advance. Cancellation requires 30 days written notice; SaaS-hosted custom builds and domain-bundled services require 6 months' written notice as documented in the signing agreement.

5. Scope changes

Changes to agreed scope are quoted as variations and require written approval before work commences. "Stop work" requests incur a fee of AUD $140 + GST per hour for any time required to resume.

6. Intellectual property

IP transfer for deliverables occurs on full payment. Pre-existing IP (including the VisualCMS platform, internal frameworks and reusable components) remains owned by Visual Link IT and is licensed to clients under our standard EUA.

7. Disputes

Notify any invoice dispute within 14 days of receipt. Undisputed portions remain due.

Last updated: 16 May 2026.