How Visual Link IT Pty Ltd responds to lawful requests from law enforcement and government agencies for customer data, consistent with the Australian Privacy Act 1988.
We disclose customer data only when compelled by a valid legal process: a court order, warrant or subpoena issued under Australian law; an enforceable foreign legal request validated under Australian law (e.g., via MLAT); or where the disclosure is required or authorised by law (e.g., AUSTRAC, ATO, OAIC).
Send the legal process to legal@visuallinkit.com, including: the issuing authority, the legal authority cited, the customer/account identifiers in question, the specific data requested, and a contact for the requesting officer.
Strictly the data required by the legal process. Where the request is overbroad, we may push back or seek modification. We log every disclosure for transparency reporting.
Where lawful and operationally feasible, we notify the affected customer of the request and the disclosure. Notice may be delayed or suppressed where the legal process so requires.
In genuine emergencies (imminent risk of death or serious harm), we may disclose limited data to law enforcement on a verified-emergency basis without a warrant. We document each such case and disclose statistics in our transparency reports.
We publish an annual transparency report summarising the number of law-enforcement requests received and how we responded.
Last updated: 16 May 2026.