Greet & engage
AI greeting personalised to the page, the time of day and the visitor's referral source. Feels like a real welcome — because it is.
Smart Questionnaires
Customer-Interaction Questionnaires & AI Forms
Talk to every customer — one questionnaire at a time.
Replace static forms with AI-powered conversational questionnaires that engage your customers in real time — qualify leads, onboard new clients, collect feedback, and route the conversation to the right person automatically.
Built for Customer Interaction
Every form is a conversation with a customer.
Our questionnaires don't just collect data — they create a two-way dialogue that builds trust, qualifies intent and delivers a clear next step before the visitor leaves your page.
Listen & adapt
Each answer changes the next question. Branching, conditional logic and AI follow-ups so customers only see what's relevant to them.
Reward & respond
Instant indicative quote, calendar booking, downloadable PDF, discount code or human follow-up — every customer gets a tailored next step.
Qualify in real time
Live lead scoring against your ICP. Hot leads ping Slack the moment they hit submit so your sales team responds while interest is highest.
Speak their language
Auto-detect language and switch the whole questionnaire — perfect for tourism, export, hospitality and any business serving multilingual customers.
Re-engage automatically
Abandoned partway through? AI-personalised reminders pull customers back to finish — by email, SMS or WhatsApp.
Capabilities
Everything a 2026 form should do.
Conditional Logic & Branching
Skip irrelevant questions, surface follow-ups when answers warrant — respondents only see what matters to them.
AI Question Suggestions
Describe what you want to learn and AI drafts a complete, unbiased questionnaire — clear wording, balanced choices, accessibility-checked.
Sentiment & Theme Analysis
Open-text answers analysed for sentiment, intent and themes — turning hundreds of free responses into a single, readable summary.
Live Lead Scoring
Each response is scored in real time against your ICP. Hot leads pop into Slack the moment they hit submit.
CRM & Tool Hand-off
HubSpot, Salesforce, Pipedrive, Zoho, Airtable, Notion, Google Sheets, Slack, webhooks — anywhere your team works.
Multi-step & Multilingual
Long surveys broken into elegant steps with auto-save. Translate the same form into any language with one click.
Customer interaction use cases
Where smart questionnaires shine.
- Customer onboarding — welcome new clients, collect what's needed, route them to the right person
- Lead qualification — BANT / MEDDIC scoring with AI follow-ups, hot leads to Slack in real time
- Quote requests — dynamic pricing from inputs, instant indicative quote on screen
- NPS & CSAT feedback — with AI-summarised verbatim themes and sentiment
- Customer-service triage — guided diagnostics that resolve simple issues and escalate complex ones
- Client intake — legal, accounting, medical, real-estate, agency briefs
- Booking & reservation flows — restaurant, taxi/limo, fashion fitting, event tickets
- Product configurators — guide customers to the right SKU, then add to cart
- Post-purchase & loyalty — review collection, win-back, referral and renewal
- Multilingual export markets — interact with customers across 10+ languages
Preview · Step 2 of 4
AI insight: Because you selected "Reduce manual data entry", we'll ask about your current tools in step 3.
What are you looking to achieve?
Select all that apply — we'll tailor the next questions.
AI insight: Because you selected "Reduce manual data entry", we'll ask about your current tools in step 3.
Outcomes
Why smart beats static.
+34%
completion rate vs. static forms
2×
qualified leads
−70%
manual data entry
5 min
average build time per form
FAQ
Smart-questionnaire questions, answered.
Can a questionnaire be used to interact with customers in real time?
Yes — that is exactly what Visual Link IT's smart questionnaires are built for. Each questionnaire is a conversational customer-interaction tool: it greets visitors, listens to their answers, adapts the next question with AI, and delivers a personalised next step (instant quote, calendar booking, discount code, or human follow-up) before they leave the page. The same questionnaire engine powers lead qualification on your homepage, customer onboarding emails, NPS surveys, post-purchase reviews and multilingual export-market flows.
What is a smart questionnaire?
A dynamic web form that adapts in real time. It uses branching logic, conditional questions, AI-generated follow-ups and natural-language understanding to make surveys feel like a conversation — improving completion rates and data quality.
How does AI improve a questionnaire?
AI drafts questions, fixes wording for clarity and bias, asks intelligent follow-ups based on prior answers, classifies open-text into themes, and runs sentiment analysis — saving hours and producing cleaner data.
Can it integrate with my CRM?
Yes. Real-time hand-off to HubSpot, Salesforce, Pipedrive, Zoho, Airtable, Google Sheets, Notion, Slack or any custom webhook — including lead score, sentiment and topic tags.
Is it mobile-friendly?
Yes — fully responsive, accessibility-checked (WCAG 2.2 AA), and typically 90+ on Google Lighthouse for performance.
How much does it cost?
Single smart form from AUD $1,800. Multi-form suite with CRM integration AUD $5,000–$15,000. SaaS-style hosted plans from AUD $99 / month.
Turn your next form into a conversation.
Tell us what you need to capture — we'll design the smartest path through it.
Talk to us →